FAQ
How much is shipping?
Shipping is free on orders over $55. Orders under $55 ship for $2.99. We process orders in 1–2 business days, then delivery takes 8–12 business days, with tracking.
How do I track my order?
When your order ships, we email you a tracking link. Please allow 24–48 hours for the first carrier scan to show. If your tracking hasn't moved for 5 business days, email us and we'll look into it with the carrier.
Can I change my address or cancel my order?
Yes, if you reach us within 12 hours of ordering. Email info@hushandpage.com or message us through our Contact page and we'll update or cancel the order before it ships.
Why did my order come in more than one package?
Items from the same order sometimes travel separately, each with its own tracking number. You never pay extra when that happens.
What if my package is late or missing?
Carriers sometimes run late around holidays and bad weather. If tracking says delivered but you can't find it, check with your neighbors and your local post office first. If it still hasn't turned up after 3 days, email us and we'll send a replacement or refund you.
What is your return policy?
You can send an item back within 30 days of delivery. Email us first and we'll send you the return address. Return postage is paid by you, unless the item arrived damaged, faulty or wrong. Full details are in our Refund policy.
What if my item arrives damaged or faulty?
Email info@hushandpage.com within 7 days of delivery with your order number and a photo. We'll send a replacement or refund you, at no cost to you. In many cases you won't need to send anything back.
When will I get my refund?
Once your return reaches us and has been checked, we refund your original payment method. Your bank may take a few extra days to show the credit.
Do you have savings on more than one item?
Yes. Each product page shows its current offer. The discount is applied automatically at checkout, so there's no code to enter.
Where can I find details about a product?
Each product page has its own questions and answers. If yours isn't there, send us a message and we'll help.
How do I reach you?
Email info@hushandpage.com or use our Contact page, and we'll get back to you.