Shipping policy
Every order ships with tracking. Orders of $55 or more ship free. Orders under $55 ship for a flat $2.99.
Order processing
We process orders within 1–2 business days (Monday to Friday, not counting holidays). During busy periods it can take an extra day. When your order ships, we email you a tracking link.
Where we ship and how long it takes
| Destination | Shipping cost | Estimated delivery* |
|---|---|---|
| United States | $2.99 under $55; free from $55 | 8–12 business days |
| Canada | US$2.99 under US$55; free from US$55 | 8–12 business days |
| United Kingdom and EU | US$2.99 under US$55; free from US$55 | 8–12 business days |
| Australia and New Zealand | US$2.99 under US$55; free from US$55 | 8–12 business days |
Shipping costs and the free-shipping amount are set in US dollars. If you shop in another currency, checkout shows them converted.
*Delivery times start once your order has been processed. They are estimates, not guaranteed dates.
Tracking your order
We email your tracking number as soon as your order leaves the warehouse. Please allow 24–48 hours for the first carrier scan to show. If your tracking hasn't changed for 5 business days, email info@hushandpage.com and we'll look into it with the carrier.
Changing your address or cancelling
Need to fix a mistake in your address, or cancel? Email info@hushandpage.com or message us through our Contact page within 12 hours of ordering and we'll update or cancel the order before it ships. Once it's on its way we can't redirect it, but you can still return it within 30 days of delivery (see our Refund policy).
Orders with more than one item
Items from the same order sometimes travel in separate packages, each with its own tracking number. You never pay extra when that happens.
Customs, duties and import taxes
Depending on where you live, your order may be charged import duties, taxes or customs fees when it arrives. These are set by your country, are paid by the recipient, and are outside our control.
Late, lost or stolen packages
Carriers sometimes run late because of weather, holidays or busy periods. If tracking says your package was delivered but you can't find it, please check with your neighbors and your local post office first, since packages are sometimes scanned before they arrive. If it still hasn't turned up after 3 days, email info@hushandpage.com and we'll send a replacement or refund you.
Questions? Email info@hushandpage.com or message us through our Contact page.